Cancellation and Refund
Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible. Please email firstname.lastname@example.org to request a cancellation.
Ensure that you include your order number in your email.
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.
Our goal at Big & Fit Nutrition is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 3 days after the date of purchase. Opened or used products, or any items marked as non-refundable are not within our return guidelines. We also cannot accept any returns from products in the following categories:
- Clearance Items
- Items which have been removed from their original packaging, assembled or modified
- Any items marked as non-returnable on the product page
In the event of a return, a quality check of the product returned will be done at our warehouse. Once the quality check passes, a refund will be issued*. If quality check fails, the item will be returned to the customer.
*Shipping & Delivery charges will not be refunded.
Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, we will contact the manufacturer with your comments or complaint.
If you would like to make a return request, please email email@example.com with your order number, the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!